"Expect the best. Prepare for the worst. Capitalize on what comes."
"It was character that got us out of bed, commitment that moved us into action, and discipline that enabled us to follow through."
"If you want to reach a goal, you must "see the reaching" in your own mind before you actually arrive at your goal."
"You cannot tailor-make the situations in life but you can tailor-make the attitudes to fit those situations."
"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."
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